Support

Here at SolidBox, we want our customers to have the best SolidWorks and Mastercam experience ever. That’s why we’ve partnered with our hardware and software vendors to get you up and running if something goes wrong.

Every SolidBox includes the highest level of support directly from the vendor, whether it’s Dell, Boxx, Hardcore, Logitech, 3DConnexion, SolidWorks, or Mastercam. If you have a specific problem that can’t be resolved through your VAR or hardware vender, just call us and we’ll help facilitate and expedite the warranty process in order to get your issue resolved as quickly as possible.

We’ve got your back, especially if it’s urgent. Here are two ways to contact us directly:

WARRANTY AND HARDWARE SUPPORT INFORMATION

SolidBox works directly with Dell to make sure we provide the best warranty packages to cover our systems. Every SolidBox desktop workstation comes with Dell’s ProSupport. Outlined below, ProSupport ensures that your precious work time won’t be wasted in case something goes wrong. As a SolidBox Mobile Workstation User, you will not only have the best hardware coverage with Dell’s ProSupport, but Complete Care Accidental Damage Coverage comes standard as well. Complete Care covers all accidental damage except fire, theft, or flood.

Dell ProSupport includes:
  • 3 Years Next Business Day On Site Service & Parts/Labor
  • Direct Support from Independent Software Vendors
  • 2-minute Hold Times or Less
  • North-American based Technical Support with Level-2 Technicians
  • Collaborative Support with over 75 software applications, such as Microsoft Office, Adobe Acrobat, QuickBooks, Photoshop, Norton.
  • Escalation Path Management

OEM HARDWARE CONTACT INFO

Dell ProSupport: 866-516-3115

Boxx Technologies: 866-877-2699

Hardcore Computers: 866-530-0101

THIRD-PARTY-SOFTWARE SUPPORT

Power Surfacing for SolidWorks: matt@solidbox.com

KeyShot Support: support@luxion.com

Solidworks software support through your var

Texas

GoEngineer - Austin, TX

7703 N Lamar Blvd Ste 122

Austin, TX 78752

(877) 395-2100

GoEngineer - Carrolton, TX

2033 Cherault Dr Ste 142

Carrollton, TX 75006

(972) 395-2138

GoEngineer - Carrolton, TX

2033 Cherault Dr Ste 142

Carrollton, TX 75006

(972) 395-2138

GoEngineer - Fort Worth, TX

5601 Bridge St

Fort Worth, TX 76112

(972) 395-2138

MLC CAD Systems, Inc - Austin, TX

6001 W William Cannon Dr Ste 101

Austin, TX 78749

(800) 364-1652

MLC CAD Systems - Dallas, TX

11498 Luna Rd

Dallas, TX 75234

(866) 365-1652

MLC CAD Systems - Houstin, TX

10777 Northwest Fwy

Houstin, TX 77092

(866) 464-1652

MLC CAD Systems - San Antonio, TX

Forum Building 8000 IH 10 W, Suite 600

San Antonio, TX 78230

Progression Technologies - Austin, TX

108 Wild Basin Rd Ste 160

Austin, TX 78746

(877) 967-5755

Progression Technologies - Dallas, TX

8235 Douglas Ave Ste 1000

Dallas, TX 75225

(214) 987-9000

Progression Technologies - Houstin, TX

5433 Westheimer Ste 850

Houstin, TX 77056

(832) 242-2000

Call to speak with one of our experts